Auto-Reorder Subscription

MyPetZone’s Auto-Reorder feature can make your life easier by automatically purchasing and shipping pet supplies at set intervals of time — every month, two months, or three months.

By opting for the Auto-Reorder subscription, please be aware that there will be one recurring payment and supply.  Your Auto-Reorder subscription may be cancelled at any time after the first recurring payment.

Will the price of my Auto-Reorder change?

A product’s Auto-Reorder price is calculated by reducing the prevailing list price, or Special Offer price by the appropriate discount.

If you create an Auto-Reorder on a sale item, the price will revert to the regular price, less Auto-Reorder discount when the product is no longer on sale.

The price charged for a Auto-Reorder item will never be greater than the price given on the reminder email, which is sent 10 days before the order is due to be processed. If you’re unhappy with the price in the reminder email, you can pause or cancel* the upcoming order on the My Account page, or by contacting our helpful team.

*There will be one recurring payment and supply.  Your Auto-Reorder subscription may be cancelled at any time after the first recurring payment.

Will I receive reminders?

Yes, we send a reminder email ten days before your Auto-Reorder is scheduled to be processed.

Can I cancel my Auto-Reorder Subscription?

Yes! Please be aware that there will be one recurring payment and supply.  Your Auto-Reorder subscription may be cancelled at any time after the first recurring payment. You may pause or cancel your Auto-Reorder after that time. Auto-Reorder schedules can be managed from the My Account page, or by contacting our helpful team.

Why did my Auto-Reorder fail?

There’s two common reasons a scheduled Auto-Reorder may fail.

1. Product is out of stock
We work very hard to make sure we have sufficient stock available to fulfill our upcoming Auto-Reorders. Sometimes, due to supply or manufacturer issues, we are unable to source certain products for extended periods of time. In these situations, we’ll contact you to discuss alternative options.

2. Card decline
To ensure your Auto-Reorder can be dispatched on schedule, please ensure that your payment details are kept up to date. For example, you will need to update your card details including expiry date when you receive a new debit or credit card. If you need any help updating your payment details, don’t hesitate to contact our friendly team.

How is my payment information stored?

The payment information you provide to us is saved by Stripe, our credit card processor. MyPetZone does not store your full card number and consequently, your debit or credit card details cannot be accessed by MyPetZone.

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