Dispatch and Tracking
Whenever possible, orders received by 11am Mon-Fri will be dispatched the same day. Tracking information will be provided by email when your order is processed and ready for courier collection. Products designated Special Order are not held in stock and may take longer to dispatch. Passwell/Wombaroo backorders are usually dispatched within a week, while Snooza backorders can take 1-3 weeks.
Christmas Delivery Cut-Off Dates
We cannot guarantee delivery by Christmas on orders unless submitted before the following dates.
Major cities: December 14th 2020
Regional areas: December 3rd 2020
Please be advised that delivery delays do occur, especially during peak periods. Ordering as early as possible is essential to ensure your delivery arrives on time, especially for customers in regional areas, Western Australia, or northern Queensland.
Free Shipping Offer
MyPetZone offers free shipping to metro areas* on all orders of $60 or more. This includes the CBD and surrounding metropolitan areas of Canberra, Sydney, Melbourne, Brisbane, Perth, and Hobart. Major regional cities including, but not limited to, Wollongong, Newcastle, and Gold Coast are also eligible for free shipping.
*Metro areas as classified by our shipping providers. See the full list of eligible suburbs.
|Metro — Below $60:
500gm Satchel — $6.95
2kg/8L Box — $10.95
5kg/20L Box — $14.95
10kg/40L Box — $19.95
|Metro — Above $60:
500gm Satchel — Free
2kg/8L Box — Free
5kg/20L Box — Free
10kg/40L Box — Free
Freight (up to 25kg) — Free
|Regional — Over $60
500gm Satchel — $4.95
2kg/8L Box — $11.95
5kg/20L Box — $11.95
10kg/40L Box — 12.95
Freight (up to 25kg) — $17.95
|Regional — Below $60
500gm Satchel — $8.50
2kg/8L Box — $22.95
5kg/20L Box — $26.95
10kg/40L Box — 32.95
How long will my order take to arrive?
Orders sent with standard parcel delivery to metro areas will arrive within 4-6 working days from dispatch. Deliveries to North Queensland and Western Australia may take slightly longer.
Regional and remote deliveries may take over a week to arrive.
Do I need to sign for my delivery?
We know that if you are ordering your pet food and accessories online, you’re probably a busy person and want convenient delivery. For that reason, delivery drivers have been given authority to leave your order on your property without requiring a signature on delivery, unless it is a high value item (COVID-19 permitting). If you prefer to sign for your delivery (COVID-19 permitting), or have it placed somewhere safe on your property, please indicate this in the space provided in the checkout form.
MyPetZone is only able to deliver to addresses serviced by our shipping provider. We regret that we are unable to ship to some remote or offshore communities. We’ve made every effort to restrict orders from these locations, but in the event that an order is placed for delivery to an address not serviced by our shipping provider, MyPetZone retains the right to cancel and refund the order.
- MyPetZone has an agreement with its supplier that it will not sell any products within South Australia.
- MyPetZone is currently not able to ship products outside of Australia.
- MyPetZone is currently unable to arrange for delivery to Post Office boxes, or parcel lockers.
MyPetZone is committed to continuing to look for ways of limiting its environmental impact. To assist with this objective, we try to recycle packing cartons as often as possible, rather than use new packaging. We also use compostable/biodegradable satchels wherever possible. Almost all of our deliveries are made by Sendle. Sendle is a registered B Corporation* and Australia’s first carbon neutral delivery service partnering with South Pole Group.
*Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.