Terms & Conditions

When you place an order on MyPetZone, it is an offer by you to purchase a product or products for the specified price shown on the website at the time of the order and in accordance with these terms.

MyPetZone reserves the right to reject your offer to purchase for any reason whatsoever, including but not limited to, errors in pricing, insufficient stock, or unreachable delivery address. If this happens, MyPetZone may contact you to make alternative arrangements.

Completing an order implies acceptance of MyPetZone’s privacy policy.

You must acknowledge and accept the conditions of our Auto-Reorder service prior to creating an Auto-Reorder subscription.

Dispatch & Delivery
The expected delivery times listed on the checkout page are an approximation. More information on when you can expect your delivery to arrive can be found on our Dispatch & Delivery page.

Order Cancellation
If you wish to cancel or modify your order, you must contact us immediately as orders will not be refunded once they have been dispatched from our warehouse. Credit card/PayPal processing fees will be deducted from the refund of any cancelled order. We do not accept cancellations for special order or backorder products, as these are acquired from the manufacturer on an as-needed basis, and these suppliers do not allow orders to be modified after submission.